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Warranty and Care Instructions

Congratulations on your new King Koil Sleep System…
By buying King Koil product – the finest quality sleep products, you have joined millions of King Koil mattress owner who understands the importance of healthy sleep and comfortable as sleeping in international standard hotels.

As we know, King Koil mattresses has established and been proven since 1898, where more than a century King Koil continues to make innovations and research on healthy and restful sleep.

King Koil is the only mattress recognized by the ICA – International Chiropractors Association which located in USA, an International organization of spine specialist.

 

FOLLOW THE INSTRUCTIONS BELOW TO HELP YOU OBTAIN WARRANTY:

DO:

  • It is highly recommended wearing King Koil Foundation to provide the proper support for your new mattress. Do not use your old one because its strength was reduced.
  • Do keep your bedding clean and use a mattress pad, especially if children use the bed. 
  • If you want to move the mattress, always cover them with cardboard / plastic, and carry it upright. It is easier to handle and less likely to damage the mattress.

DON’T:

  • Do not Tear off the label King Koil on your mattress.
  • Do not Eliminate your Warranty Card.
  • Do not jump on your mattress.
  • Do not fold, bend your mattress.
  • Do not use bleach or chemical cleaners to clean your mattress.
  • Do not smoke / burn something near your mattress.

HOW TO OBTAIN WARRANTY?

When you buy King Koil mattress at our Boutiques/ American Giant Mattress store/ Department Stores / Authorized Dealers, will automatically be eligible for Warranty. To obtain further service, please contact our Customer Service Hotline. Make sure you still have the warranty card and proof of purchase and be sure that King Koil label found on the mattress.

 

HOW LONG WARRANTY APPLY?

King Koil warranty period is 10 Years from the date of purchase. If your King Koil mattress or box spring fails due to a manufacturing defect before ten years, repair and replacement will be made. This warranty shall apply to defects on the spring and deformation of the King Koil Talalay ® latex.
As for the King Koil Talalay ® latex, this warranty is strictly under the condition that the King Koil Talalay ® latex is properly covered with fabrics, kept in the cool and dry conditions with no oxidation (no sunlight).

 

WHAT THE WARRANTY DOES NOT INCLUDE?

Card Guarantee / Warranty does NOT cover:

  • Firmness preference of the product.
  • The size of mattress cover width, length and height (mattress height has a tolerance of + / - 1 cm is normal).
  • Fabric.
  • Border / grid wires are bent
  • Floods, natural disasters,
  • Damage because of the failure when trying to move the mattress.
  • Mattress or box spring that has been soiled, burnt or received obvious abuse or improper care, such as the mattress with inadequate support from weak, unmatching size box spring or an improper bed frame.
  • Body impressions are normal characteristics of your premium mattress and indicate that the comfort level is conforming to your body. These are not considered a manufacturing defect. To help equalize these impressions, please turn and rotate your mattress as part of the maintenance of the product. (King Koil Care)
  • Mattress Odor. The smell emanating from the manufacturer is normal.

 

For further warranty assistance, please contact :

King Koil Customer Service
Email : customer-service@kingkoil.co.id
Jalan Sultan Agung 16, Manggarai, Jakarta 12980
Telpon: 62-021-557 60 595

www.kingkoil-indonesia.com
KING KOIL INDONESIA – PT. DUTA ABADI PRIMANTARA


 


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